Handling a Difficult Customer

Handling a Difficult Customer
£40
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This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.

Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.

KEY LEARNING POINTS

  • Learn how to effectively handle difficult customers.
  • Find a resolution that benefits all parties involved.
  • Protect your company’s reputation.

ADVANTAGES OF THIS COURSE

After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
Course Code
EC113544
Type
Online Course
Course Access
1 Year
Exams Included
No
Processor
1 gigahertz (GHz)
RAM
1 GB
Operating Systems
Windows 7
Windows 8
Windows 10
Mac OS
iOS
Browsers
Internet Explorer 8 or above
Google Chrome
Safari 6 or above
Mozilla Firefox
Windows, Mac, iPhone, iPad, Android
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