Passing Your ITIL Managing Across the Lifecycle Exam [Book]

Passing Your ITIL Managing Across the Lifecycle Exam [Book]
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ITIL is a framework for IT service management which organisations can adopt and adapt to suit their own specific needs. ITIL is applicable to all types and sizes of IT service provider; thousands of organisations are using ITIL best practice around the world.

ITIL® Managing Across the Lifecycle is the final step for IT and service management professionals to becoming an ITIL® Expert – a status which is globally recognised as excellence in the service management industry. First and foremost, this manual, which is officially published by AXELOS, will support your training as you build towards your final examination and look to gain the qualification.

The manual will also help you post-exam as you look to concentrate on applying the service lifecycle to service management in your organisation.

Focus

  • The ITIL® qualification stream and where MALC sits overall
  • The prerequisites needed to take MALC
  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the lifecycle
  • Managing services across the service lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and improving service management capability

Chapters

  • Introduction to the MALC qualification
  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the lifecycle
  • Managing services across the service lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and improving service management capability

Advantages

    • Aligned to the latest ITIL® guidance and MALC syllabus
    • A study aid from AXELOS, the official publisher of the ITIL® qualification
    • How to prepare for your Managing Across the Lifecycle course and exam
    • Sample case study and practice questions to test your knowledge
    • The manual can be shipped to anywhere in the world
    • The perfect supplementary materials to our ITIL® Managing Across the Lifecycle training
    • Quality assured and endorsed by itSMF International
    • Manual can be used for reference throughout training and to refresh your memory
    • Books are exempt from VAT.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Code
EC113576
Type
Hard Copy
Course Access
1 Year
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